Logicalis Australia Pty Ltd

Network Analyst

MY-CYBERJAYA, SELANGOR
2 years ago
ID
2015-1036
# of Openings
1
Category
Information Technology

Overview

Logicalis Australia is part of the Logicalis Group, a global ICT solutions and managed services provider with an annualised turnover exceeding $1 billion.  The group employs almost 3,500 people worldwide, managing complex ICT infrastructure for more than 6,000 corporate and public sector customers.

The Logicalis approach is always led by the business need, not by technology.  We provide the most appropriate solution that will transform the way a company operates, providing flexible solutions that drive efficiency, productivity and competitiveness. The expertise and understanding we provide helps companies to grow, whilst reducing risk by ensuring solutions keep pace with the changing dynamics of the business.

Responsibilities


 Responsibilities:

  • Ensure all policies, procedures and work instructions are followed in the interests
    of customer satisfaction and contractual obligations in a 24x7 environment.
  • Customer focus providing consultancy to business clients regarding availability and
    functionality of services
  • Enforce and review GSC process to ensure documentation is current and to
    provide management escalation for GSC staff.
  • Acknowledgement and qualification of NMS alerts and open causes with the
    appropriate priority level.
  • Diagnoses of problems and provide solutions to achieve service restoration.
  • Provide first and second level technical support for customer fault escalations.
  • Escalation as required of cases to internal, management and third party vendors.
  • Remote diagnostic troubleshooting and checks for customer incidents.
    
    

    

    

Qualifications

Qualifications:

 

  • Minimum 1 year experience in a NOC or Data Centre support environment.
  • Bachelor’s degree in IT or any equivalent professional degree.
  • Industry certification with one or more of the following MCP/MCSA/CCNA is
    preferred.

Skills:

  • Strong knowledge of MS office packages
  • General understanding of LAN/WAN/Voice/Security/Server technologies
  • Strong written and verbal communication skills.
  • Self starter who works well under pressure with attention to detail.
  • Vendor management skills and strong understanding of SLAs.
  • Exposure to ITIL processes.
  • Exposure to any of the following Cisco, Checkpoint, Juniper, etc.

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