Logicalis Australia Pty Ltd

Service Now Administrator

MY-CYBERJAYA, SELANGOR
2 years ago
ID
2015-1031
# of Openings
1
Category
Information Technology

Overview

Logicalis Australia is part of the Logicalis Group, a global ICT solutions and managed services provider with an annualised turnover exceeding $1 billion.  The group employs almost 3,500 people worldwide, managing complex ICT infrastructure for more than 6,000 corporate and public sector customers.

The Logicalis approach is always led by the business need, not by technology.  We provide the most appropriate solution that will transform the way a company operates, providing flexible solutions that drive efficiency, productivity and competitiveness. The expertise and understanding we provide helps companies to grow, whilst reducing risk by ensuring solutions keep pace with the changing dynamics of the business.

Responsibilities

  • Responsible for administration and documentation of the Service Now platform:
  1.   Ensure new information is integrated into Service Now accurately and efficiently.
  2.   Ensure existing information in Service Now is maintained accurately and efficiently.
  3.   Setup or provide reports from Service Now.
  • Knowledgeable and able to perform troubleshooting on SNMP & network connectivity.
  • Test & analyse & assist in integrating business requirements into Service Now with minimal instructions (think out of the box)
  • To act as a in-house Service Now  consultant to stakeholders
  • Escalation along agreed lines to ensure visibility of potential and existing issues
  • Ensure all policies, procedures and work instructions are followed in the interests of customer satisfaction and Logicalis’ contractual obligations
  • Manage communications between internal and external groups
  • Assist in the creation and refinement of      any processes required to complete requests and other projects in the most efficient and effective manner (process improvements)
  • Administer the availability of functions within Service Now

 

Secondary responsibility:

  • Assist in Transition tasks when required
  • Utilise Java Scripting to deliver solutions into Service Now that automate and audit business processes when required (e.g. Service Now’s auto actions)
  • Provide basic troubleshooting support on functionalities/services within Service Now

Reporting Manager: Tools & Transition Manager, Australia

 

Qualifications

Bachelor degree in IT

ITIL certification

Service Now Admin Certification

Advanced knowledge in MS Excel

Experienced in Java Scripting

Good working knowledge of networking & management/monitoring systems (any NMS tools)

Exposure to Cisco SNMP/ICMP monitoring configurations and understanding of basic LAN/WAN technologies

 

Skills Required (Mandatory):

 

  • Experienced in Service Now as an administrator
  • Excellent English communication skills both verbal and written
  • Customer facing communication skills
  • Honesty and open communication
  • Skilled in MS Excel
  • Attention to detail
  • High regards for the punctual completion of tasks
  • Able to work alone and also in a team environment
  • Process driven
  • Ability for directing / suggesting change
  • Basic ITIL fundamentals
  • Ability to embrace FISH! Principals within the workplace

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