Logicalis Australia is part of the Logicalis Group, a global ICT solutions and managed services provider with an annualised turnover exceeding $1 billion. The group employs almost 3,500 people worldwide, managing complex ICT infrastructure for more than 6,000 corporate and public sector customers.
The Logicalis approach is always led by the business need, not by technology. We provide the most appropriate solution that will transform the way a company operates, providing flexible solutions that drive efficiency, productivity and competitiveness. The expertise and understanding we provide helps companies to grow, whilst reducing risk by ensuring solutions keep pace with the changing dynamics of the business.
Prime Purpose of Position:
Assist the Service Desk Advocates with day-to-day tasks. These include but are not limited to; providing first and second level support for desktop and server related requests and issues. Ensuring customer service level agreements are met and provide a single point of contact for ownership of escalated requests and issues. Generating reports and analysis on both a scheduled and ad hoc basis.
Service Desk Manager (with guidance as appropriate from the Global Support Manager)
Bachelor’s degree in IT or any equivalent professional degree a plus.
Microsoft certifications a plus.
ITIL v3 Foundation a plus
Skills required for position – mandatory
Strong Desktop/Laptop troubleshooting skills.
Strong MS Exchange Server skills.
Exposure to remote desktop support such as Citrix, RDP, SCCM and VMWare.
Strong knowledge of MS Office packages.
Strong knowledge of Windows XP/7/8, Active Directory and Exchange 2007/2010 a plus
Strong written and verbal communication skills.
Strong LAN skills.
Self starter who works well under pressure with attention to detail.